Privacy Policy

Privacy Policy — Forest to Flame, LLC

This Privacy Policy explains how Forest to Flame collects, uses, and protects your personal information when you visit our website or place an order.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information
  • Delivery instructions or notes

2. How We Use Your Information

We use customer information to:

  • Process and schedule firewood deliveries
  • Confirm orders and communicate with customers
  • Provide customer service and product support
  • Process secure payments

We do not sell or share personal information for marketing purposes.

3. Third-Party Services

We securely share limited information only when needed to process orders through:

  • Stripe (payment processing)
  • Google Workspace / Gmail (customer communication)
  • Scheduling tools used for delivery coordination

These services have their own privacy policies.

4. Data Storage & Protection

Customer information may be stored securely in email or protected cloud systems.
Access to customer data is restricted and protected using secure passwords.
Only the owner and one authorized team member may view this information.

5. Cookies

Our website may use basic cookies for:

  • Analytics
  • Session management
  • Website functionality

A cookie notice will be displayed, and users may choose to accept or decline cookies depending on their browser settings.

6. How to Contact Us

For privacy-related questions or requests, contact:

7. Data Retention

Customer information may be retained for up to one year to assist with repeat orders or delivery history.

8. Data Removal Requests

Customers may request the deletion of their personal information at any time.
Requests may be submitted via email or our website contact form.